We build your assistant, load it with what you tell us, and stay on the line while you try it. It takes days, not months — and you keep your number the whole way through.
The form on this site writes down that you asked and emails us. It doesn't create an account or charge anything — there is nothing to cancel if you change your mind.
How the phone works at your place now: how many calls you miss, who picks up, what people ring about, what you'd never want a machine to say. We'll be honest about whether this helps.
We set up your account, write in your hours, services and policies, and give you a test number. This is our work, not a wizard you fill in — a day or two, depending on how much you want it to know.
Call the test number and try to catch it out. Ask the awkward questions your patients ask. Tell us what it got wrong and we'll fix the wording while you're on the line.
When you're ready, you forward your existing number — all the time, after hours only, or just when nobody picks up. Your number does not change, and you can undo it in a minute from your phone provider.
Summaries land in your inbox as calls come in. You'll want to correct a couple of answers in the first week; that's the page you control, and we'll walk your team through it.
Half an hour with whoever actually knows the hours, the policies and the twenty questions people always ask. That conversation is the product.
Whoever can set up call forwarding on your line — usually your phone provider's app or portal. We'll tell you exactly what to type.
Calls are transcribed, and recorded unless you ask us to switch it off. That means your callers have to be told, and we'll help you get the wording right before you go live.
The assistant your team chats with runs on a machine we build for your business alone. That's a person doing a job of work, not a switch — so it follows the phone rather than arriving with it, and we tell you when it's ready rather than showing you an empty page.
If you sign in before your assistant exists, you'll see a plain sentence saying it isn't available for your account yet. Not an error, not a spinner — the truth, and a person you can email about it.
Twenty minutes, no obligation, and you'll know by the end of it whether this is worth your time. We reply within one working day.
Or email info@moneliautomation.com.