🎙️ Digital Front Desk
For clinics, practices and small firms

The phone gets answered. Every time.

Digital Front Desk answers your line when nobody at the desk can — at lunchtime, after hours, and when three people are already waiting. Then it writes the call up for you. And the same assistant is there in your browser all day, for whatever your team needs to ask.

Get a demo See what's included →

Two assistants, one set of answers

You tell us about your practice once. After that, the assistant on the phone and the assistant your team chats with are working from the same page.

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The one that answers the phone

Callers get a polite, natural voice on the first ring instead of a voicemail beep. It knows your hours, your address, what you do and what you don't, and it takes a proper message when it should.

  • Answers day and night, weekends included, however many people call at once.
  • Handles the questions you answer twenty times a week — hours, parking, whether you're taking new patients, what a first appointment involves.
  • Takes the caller's name, number and reason for calling.
  • Emails you a summary of the call the moment it ends, with what was asked and what to do next. A text as well, if you'd rather have it on your phone.
  • Turns callers into a contact list that fills itself in, so whoever picks up next already knows who's calling and what happened last time.
  • Flags the sales and nuisance calls, and blocks a number when you've had enough of it.
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The one your team chats with

A private assistant for the people who work there, on a page of its own. It runs in a browser, and it installs on the phone at the front desk like any other app.

  • Ask it the things you'd ask an experienced colleague: what our cancellation policy says, how to word a reminder to a nervous patient, what to send someone who wants a quote.
  • Show it something — a photo of a filled-in form, a PDF, a Word document, a voice note — and ask about it. It reads or listens, then answers.
  • It remembers the conversation, so you can carry on where you left off rather than explaining twice.
  • Ask it to remind you: every Monday at 9am, chase unpaid invoices. The reminder arrives as a notification on the phone, or by email if the app isn't installed, and you can see and cancel everything that's scheduled.

You explain it once

There's a single page called What it knows. Your hours, your services, your policies, the things you always get asked — written the way you'd explain them to somebody starting on the front desk tomorrow.

Both assistants read it

The one on the phone and the one your team chats with answer from the same information, so a caller and a colleague never get told two different things.

You change it yourself

Closing early on Friday? Change the line about your hours, press save, and the next caller hears the new one. No ticket, no waiting on us.

Already written down?

Upload the Word document or PDF you already have. We'll pull the words out and drop them in the right box for you to check before you save.

How it starts

Nothing about this is self-service, and that's deliberate — we set your assistant up ourselves and stay on the line while you try it.

  1. A twenty-minute call

    Tell us how the phone works at your place now: how many calls you miss, who picks up, what people ring about. We'll be honest about whether this helps.

  2. We set it up

    We build your assistant, load in what you've told us, and give you a number to try it on. Nothing is connected to your real line until you've heard it and you're happy.

  3. You keep your number

    When you're ready, you forward your existing line to the assistant — all the time, after hours only, or just when nobody picks up. Your number doesn't change, and you can undo it in a minute.

  4. You watch the first calls come in

    Summaries land in your inbox. You'll want to correct a couple of answers in the first week — that's the page you control, and we'll walk your team through it.

Worth knowing before you decide

The things a demo usually skips. We'd rather you heard them now.

Calls are recorded and written down

Every call is transcribed, and unless you ask us to switch it off, recorded. That's how you get summaries and a searchable history — and it means callers have to be told. We'll help you get that right before you go live. Our privacy policy sets out exactly what is kept and for how long.

The phone is never rationed

Plans put a monthly allowance on how much your team chats with the assistant. They never limit the phone. A busy month cannot stop a patient's call being answered — that isn't a promise, it's how it's built.

It's a real assistant, not a person

It says so to callers. It's very good at the twenty routine questions and it takes a careful message for everything else — it doesn't pretend to be a clinician, and it doesn't give advice it hasn't been given.

Get a demo

Tell us about your practice and we'll show you what it sounds like on a real call. No card, no trial to cancel — this form just puts you in front of a person. We reply within one working day.

Or email info@moneliautomation.com.